Customer Information

About Kiddy Products

Kiddy Products is one the UK’s leading nursery and baby safety product retailers. We pride ourselves on offering a large range of essential products for your baby at low prices. Our range includes car seats, nursery and playroom furniture as well as everyday essentials for mum and baby. Our range is continually growing, so remember to check back with us soon to see our latest available products.

We carry excellent stock of all products shown on our website, so you can be assured of FREE, prompt delivery (exc. Highlands & Islands) on your purchase. Our friendly and knowledgeable staff are on hand via email to assist with your purchase and offer any advice you may need.

You can shop with us in total confidence as, should you change your mind abour your purchase, we offer a full, no-quibble refund.

Thanks for visiting Kiddy Products!

Delivery Information

Our shipping rates and delivery times for the UK Mainland are as follows:

Order Value Delivery Cost Service
£0 – £60 FREE 2-3 working days
£60+ FREE Next working day (If ordered before 10am).

For deliveries to Highlands and Islands (AB, BT, FK, GY, HS. IM, IV, JE, KA, KW, PA, PH, ZE Postcodes), there is a small delivery surcharge of £9.99. All items are shipped on a 2-3 day service.

Price Match Guarantee

Kiddy Products will not be beaten on price. So, if within seven days of purchase you find the same product cheaper elsewhere (even on Amazon), please email and we’ll refund the difference. Remember to include your original order number and details of where you found the cheaper item. Please note that the product must be identical and sold on the same terms. Price match guarangee excludes eBay and refunds are at our sole discretion.

Exchanges & Returns Policy

If you or your little one is not completely satisfied with your purchase, please return it in its original, undamaged condition (including original packaging and any tags) within 7 days for a full, no-quibble refund. Please note that unless an item is faulty, we are unable to refund any shipping costs.

We cannot accept any returns or exchanges on merchandise that was purchased on sale, special orders or large furniture items, unless faulty.

All damage or defect claims must be made within 2 days of package delivery. Please ensure that you inspect your purchases immediately upon receipt as we will not be able to honour damage claims not advised to us within the specified timeframe.

Customers should contact Kiddy Products for a return authorisation on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.

Please make sure that your return is well packed (we strongly advise that you use the original packaging) and insured for its full value and ask your post office for proof of postage (free of charge) as unfortunately we cannot be responsible for lost or damaged returns.

Please note that unless an item is faulty or incorrect, we do not refund any delivery charges for returned items. In the event of a return due to a fault, the customer will pay the return postage. Should the item be proven faulty upon inspection, we will refund any return postage costs.

On the rare occasion that an item should be out of stock, we will be in touch with you via telephone or email to offer you an alternative or full refund.

Making a Return or Exchange

All exchanges or returns must be approved by Kiddy Products Ltd in the first instance.

Email us with your return/exchange details at Please include your order number and contact details.

All refunds will be processed within 7 working days.

Please return your item to:
Kiddy Products Ltd.
Unit 2, Claremont Way
London NW2 1BG